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Job Description

• Understand the demand of consumers to provide timely service and solutions.
• Utilize available resources to offer precise information in a clear and concise manner.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Prior work exposure in the field of customer support and service.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Excellent communication and presentation skills.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Well-versed in handling digital tools and modern computer hardware.